OBM on SRVISION conference
On April 6, 2022, Robert den Broeder, Managing Director of OBM Dynamics will speak about OBM on the SRVISION conference. Interestingly enough, Srvision and Servitect held a small survey at the end of 2021 about the State of Service Management.
And the winners are… OBM and Compliancy!
Here are some conclusions
The results below clearly show that Agile and Scrum are widely (75%) accepted and continue to gain popularity. The figures also show the continious growth of the use of DevOps. In the forthcoming years DevOps will become even more important then ITIL4. The acceptance of Organizational Behavior Management is relatively growing fastest.
The survey results (n=50) also revealed that organizations do not exclusively use Service Management methods like DevOps, ITIL4 and ISM, (together more then 175% in 2 years) but combine them. Apparently organizations do apply the best of different worlds in their own way of working.
IT Service Management methods still are important, but Compliancy will become the main focus point in the years to come. It looks like the “Maslov pyramid”, first security, then service and Experience.
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